Privacy policy

AUBUCHERON PRIVACY POLICY

Effective date: 1 APRIL, 2026

This Privacy Policy explains how Aubucheron (“Aubucheron,” “we,” “us” or “our”) collects, uses, discloses and protects personal information when you visit or use https://aubucheron.com/ (the “Website”), place an order, communicate with us or otherwise interact with our services.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Aubucheron and may include:

Information you provide to us

  • Your name, email address, telephone number, billing address and delivery address.

  • Order details, including the products purchased, order history, returns, exchanges and refunds.

  • Account details, such as login credentials and saved preferences, when you create an account.

  • Information included in customer-service enquiries, reviews, warranty requests or other communications.

  • Your preferences regarding promotional messages and marketing communications.

Payment information

Payments are processed by third-party payment providers. Aubucheron does not directly store complete credit or debit card details.

Information collected automatically

When you use the Website, we and our service providers may automatically collect information such as:

  • Your IP address.

  • Browser and device type.

  • Operating system.

  • Pages viewed and links selected.

  • Referring website.

  • Date and time of your visit.

  • General location information.

  • Interactions with the Website, emails and advertisements.

This information may be collected through cookies, pixels and similar technologies.

Information received from third parties

We may receive information from service providers and business partners, including Shopify, payment processors, delivery providers, analytics providers, advertising platforms and social-media services.

2. HOW WE USE YOUR INFORMATION

Aubucheron may use personal information to:

  • Process payments and complete purchases.

  • Confirm, prepare, ship and deliver orders.

  • Manage returns, exchanges, refunds and warranty requests.

  • Create and administer customer accounts.

  • Respond to questions and provide customer support.

  • Detect and prevent fraud, misuse and unauthorized transactions.

  • Operate, maintain and improve the Website.

  • Understand how customers use our Website and services.

  • Personalize products, content and advertising.

  • Send promotional communications where permitted by law.

  • Measure the effectiveness of marketing campaigns.

  • Maintain business, financial and transaction records.

  • Enforce our policies and agreements.

  • Comply with applicable laws, regulations and legal requests.

3. COOKIES AND TRACKING TECHNOLOGIES

Aubucheron and its service providers may use cookies, tracking pixels and similar technologies to support the operation of the Website.

These technologies may be used to:

  • Keep items in your shopping cart.

  • Remember your preferences.

  • Enable account and checkout functions.

  • Understand Website traffic and performance.

  • Prevent fraud and improve security.

  • Measure marketing activity.

  • Deliver or personalize advertising.

Some cookies are essential for the Website to function. Other cookies, including analytics and advertising cookies, may be optional depending on applicable law.

You can manage certain cookie preferences through your browser settings or through any cookie or privacy controls made available on the Website. Disabling cookies may affect some Website features.

4. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties that help us operate our business, including:

  • Shopify and other ecommerce or Website service providers.

  • Payment processors and fraud-prevention providers.

  • Warehouses, carriers and fulfillment companies.

  • Customer-service platforms.

  • Email and communications providers.

  • Analytics and Website-performance providers.

  • Advertising and social-media platforms.

  • Information-technology and security providers.

  • Accountants, insurers, lawyers and other professional advisers.

We may also disclose information:

  • To comply with a legal obligation, court order or lawful government request.

  • To investigate suspected fraud, security incidents or unlawful conduct.

  • To protect Aubucheron, our customers or other parties.

  • To enforce our Terms of Service or other agreements.

  • In connection with a merger, acquisition, financing, restructuring, sale or transfer of the business or its assets.

We do not sell personal information in exchange for money. However, certain disclosures involving advertising or tracking technologies may be treated as a “sale,” “sharing” or targeted advertising under some U.S. state privacy laws.

Where required, you may opt out using the privacy controls or “Do Not Sell or Share My Personal Information” link available on the Website.

5. MARKETING MESSAGES

When permitted by law, Aubucheron may send you promotional emails or other marketing communications.

You can stop receiving promotional emails by selecting the unsubscribe link included in the message.

Unsubscribing from marketing will not prevent us from sending transactional or service-related communications, including order confirmations, delivery updates, account notices, return information and responses to customer-service enquiries.

6. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The nature of the information.

  • Our relationship with you.

  • Legal, accounting or tax obligations.

  • Fraud-prevention and security needs.

  • The need to resolve disputes or enforce agreements.

We may retain certain records after your customer relationship with us has ended when required or permitted by law.

7. INFORMATION SECURITY

Aubucheron uses reasonable administrative, organizational and technical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

Despite these measures, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. YOUR PRIVACY RIGHTS

Depending on your state of residence and subject to applicable law, you may have the right to:

  • Confirm whether we process your personal information.

  • Request access to the personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Obtain a portable copy of certain information.

  • Opt out of the sale or sharing of personal information.

  • Opt out of targeted advertising.

  • Opt out of certain profiling activities.

  • Withdraw consent where our use of information depends on consent.

  • Appeal a decision we make regarding a privacy request.

  • Exercise your privacy rights without unlawful discrimination.

To submit a privacy request, contact us at support@aubucheron.com

We may need to verify your identity before completing a request. Where permitted by law, an authorized agent may make a request on your behalf. We may require proof that the agent has authority to act for you.

Certain information may be exempt from a request where permitted by law, including information needed to complete transactions, prevent fraud, maintain records or comply with legal obligations.

9. CALIFORNIA PRIVACY NOTICE

This section applies to California residents to the extent required by applicable California privacy law.

During the previous 12 months, Aubucheron may have collected the categories of personal information described in Section 1, including:

  • Identifiers and contact information.

  • Customer and transaction records.

  • Commercial information.

  • Internet or electronic activity.

  • General geolocation information.

  • Preferences and inferences based on your interactions with the Website.

We may collect this information directly from you, automatically through the Website, or from the service providers and business partners described in this Privacy Policy.

We use this information for the purposes described in Section 2 and may disclose it to the categories of recipients described in Section 4.

California residents may have the right to request access, correction or deletion and to opt out of the sale or sharing of personal information.

Aubucheron does not knowingly sell or share the personal information of individuals under 16 years of age.

To exercise an applicable California privacy right, contact support@aubucheron.com or use the privacy-preference tools available on the Website.

10. CHILDREN

The Website and our products are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe that a child has submitted personal information to us, contact us so that we can review and, where appropriate, delete the information.

11. THIRD-PARTY SERVICES AND LINKS

The Website may link to websites, platforms or services operated by third parties.

Aubucheron is not responsible for the privacy, security or content practices of third parties. Any information you provide through a third-party website or service is governed by that third party’s privacy policy.

We recommend reviewing the applicable privacy terms before providing personal information to a third party.

12. UPDATES TO THIS POLICY

We may revise this Privacy Policy when our practices, services or legal obligations change.

The updated policy will be published on this page, and the effective date at the top will be revised. Your continued use of the Website after an update is subject to the revised Privacy Policy.

13. CONTACT INFORMATION

Questions, concerns and privacy requests may be directed to: support@aubucheron.com